Help center

Getting started

• Set up your venue
  Go from a new account to a printed QR poster in about five minutes, one short step at a time.

Your survey and coupon

• Change your discount
  Change what guests get for answering, how long the coupon lasts, when it can be used, and its conditions.
• Edit your survey questions
  Add, reword, reorder or remove the questions guests answer, then publish the changes when you're ready.

QR posters

• Print your QR poster
  Download your QR poster, choose how it looks, add one for each table, and scan it to check it works.

At the till

• A coupon won't scan
  What to do when a coupon won't scan, and what each message at the till means.
• Redeem a coupon
  When a guest comes back with their coupon, scan it or type its code, check the discount, and redeem it.

Results and feedback

• Read what guests told you
  Read every answer guests give your survey, filter by comment or score, and see who came back.
• See how many guests came back
  What the number on your home screen means, how it's counted, and what the figures under it tell you.

Team and account

• Add another location
  Add a second restaurant or venue to your account, set it up, and switch between your locations.
• Add someone to your team
  Add staff and managers to your location, change what they can do, or remove them.
• Pair a till device
  Sign a team member in on their own phone or the till's tablet with a pairing QR, so they can redeem coupons.
• Your trial and plan
  See how long your free trial has left, choose a plan, and manage your card, invoices or cancelling.