One price per venue. Every guest included.

Download the app, create your account and you have thirty days of Kiwiback, with every Pro feature switched on. Set up your survey, print your posters and hear from real guests before you pay anything.

No. You only enter payment details when you choose a plan, and nothing is charged automatically when the trial ends unless you have.

Yes, and it doesn't cut your trial short. Your first payment is taken on the day the thirty days are up, not the day you choose.

Your guests won't notice. Your QR codes keep working and every coupon already given out can still be redeemed at your till.

In the app you can still see everything, but you'll need a plan to change your survey, your coupon or your posters. Nothing is deleted: choose a plan and you carry on exactly where you were.

No, the trial belongs to your account, not to a venue. A venue you add during the trial shares the same thirty days; one you add later joins your plan straight away.

• Basic if you want the loop itself: guests answer, get a thank-you, and you see who comes back.
• Pro if your venue is busy: till staff with their own access, a weekly summary of what guests keep saying, reminders that bring them back, and thank-yous that change with the day.
• Group if you run several venues as one: set them up once, and see them side by side.

Not sure? Your trial runs on Pro, so you'll see the difference before you choose.

A venue is one place where guests sit and scan: a restaurant, a café, a bakery counter, a food truck. Each has its own QR codes, survey, coupon and branding. Two rooms in the same building are one venue.

None. Guests, answers, coupons, redemptions, QR codes and managers are unlimited on every plan, and so are till staff on Pro and Group.

No. On Basic every manager can redeem a coupon from their own app, which is all a small team needs.

Pro adds till staff: people who get redeem-only access on their own phone or the venue's tablet by scanning a code, without being able to change anything else.

Yes. Your answers and coupons are yours, and you can export them whatever plan you're on, during the trial, and after you cancel.

The same plan, paid differently. Yearly costs ten months' price for twelve months, paid up front. Monthly costs a little more and you can stop at the end of any month.

No setup fee. Monthly plans run month to month. Yearly plans are paid for the year and renew each year until you cancel.

If our prices change, we'll tell you at least thirty days before it applies to you, and the new price starts at your next renewal, never in the middle of a period you've paid for.

Paying through Apple or Google would add their commission to every venue's bill. Instead the app opens a secure checkout in your browser, and brings you back when you're done.

All your venues sit under one account, on one plan and one subscription. You pay the plan's price once for each venue and get one invoice for all of them. Three venues on Pro, yearly, is €1,470 a year plus tax.

You pay for the part of the period that's left, that day, and from your next renewal the new venue is billed with the rest. Open a venue halfway through a yearly Pro plan and you pay about €245; halfway through a month, about €25.

The app shows you the exact amount before you confirm.

The time you've paid for and won't use becomes a credit on your next invoice. It isn't refunded to your card.

On a yearly plan that credit waits for your renewal: remove a Pro venue four months into the year and about €327 comes off your next yearly invoice.

Your plan is set to end with the period you've paid for, so you're never billed for no venues. Add a venue before then and it carries on as before.

Not at the moment. One plan covers all the venues on your account, which is what keeps it to one subscription and one invoice.

Each account pays for its own venues and gets its own invoices. If two venues need to be invoiced to two different companies, give each company its own account.

The new plan starts straight away, and you pay the difference for the rest of the period. Moving one venue from Basic to Pro halfway through a month costs about €10 that day.

It takes effect when the period you've paid for ends, so you keep everything until then and pay the lower price from your next renewal.

Nothing is deleted when a feature leaves your plan. Your answers, coupons and venues stay as they are; the features that aren't on the lower plan simply stop showing. Moving from Pro to Basic signs your till staff out, and every coupon they redeemed stays on record.

Yes, from the app. Monthly to yearly starts a yearly period that day, with what's left of your month taken off the price. Yearly to monthly takes effect when your year ends.

Either way, every venue on your account comes with you.

Only the person who created the account. Other managers can run the venue, but billing, invoices and the plan stay with the account owner.

By card: Visa, Mastercard and American Express. Depending on your country, checkout also offers Apple Pay, Google Pay, SEPA Direct Debit and other local methods. On Group, yearly, you can also pay by bank transfer against an invoice.

Payments are handled by Stripe. Your card details go straight to them; Kiwiback never sees or stores your card number.

Yes, for every payment: a receipt by email and a proper invoice with your business name, address and VAT or tax number. Every past invoice is in the app under Settings, Billing, ready to download as a PDF.

Yes, from Billing in the app. The change applies to your next invoice onwards; invoices already issued stay as they were.

We try the card again over the following days and email you each time, and the app tells you what's wrong. Your guests aren't affected and nothing stops working while you update your card from Billing.

If the payment still can't be collected after about two weeks, your plan ends and your account works as it does after a trial: everything kept, coupons still honoured, changes paused until you pay.

Prices here are in euros. At checkout you pay in your own currency where we support it, at a set price rather than a rate that moves every day, and in euros otherwise.

The currency of your first payment stays for as long as your subscription does.

No. Prices are shown without tax. Any VAT or sales tax is worked out at checkout from where your business is, and shown before you pay.

A business in another EU country with a valid VAT number isn't charged VAT: it's reverse-charged, and the invoice says so.

Tax depends on where your business is, and an invoice has to say who it's for. We ask once, at checkout, and you can change it later from Billing.

From Billing in the app, whenever you like. No call, no form. Your plan runs to the end of the period you've paid for, and then there are no more charges.

When you cancel, you keep using Kiwiback until the period you've paid for ends, so the unused part isn't refunded. If you were charged something you didn't expect, write to us.

We keep it, so you can pick up where you left off: venues, answers, coupons and who came back. If you'd rather it was gone, delete your venues in the app or ask us to remove your whole account.

Yes. Choose a plan from Billing and you're back where you were, with your posters, questions and history. There's no second free trial.

There's no pause yet. On a monthly plan you can cancel when you close and choose a plan again when you reopen. Your venues, QR codes and history are all kept in between, so the posters on your tables still work.